# Help center chatbot for Classcraft Education

> A website chatbot answering customer questions from the help center, with handoff to humans.

URL: https://freelance.adscaled.media/freelancers/arjun-patel/work/help-center-chatbot-for-classcraft-education

A website chatbot answering customer questions from the help center, with handoff to humans. A case study by Arjun Patel, AI Engineer — Chatbots & Document AI.

## Challenge

Classcraft Education, a school software company, answered the same twenty questions hundreds of times a week by email, and customers waited a day for simple answers.

## Solution

I built a chatbot that answers from the help center with links to sources, collects order numbers when needed, and hands off to a human with the full conversation when it is not confident.

[View Arjun Patel’s profile](https://freelance.adscaled.media/freelancers/arjun-patel)

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