# Inbox and customer support for The Slow Road

> Handled customer emails and orders so the owner could focus on product.

URL: https://freelance.adscaled.media/freelancers/grace-wanjiru/work/inbox-and-customer-support-for-the-slow-road

Handled customer emails and orders so the owner could focus on product. A case study by Grace Wanjiru, Executive Virtual Assistant.

## Challenge

The owner of The Slow Road, a travel YouTube channel with 800k subscribers, answered every customer email personally and was falling behind on orders.

## Solution

I set up saved replies and a help-center page for common questions, handled customer emails daily and escalated only the unusual cases.

[View Grace Wanjiru’s profile](https://freelance.adscaled.media/freelancers/grace-wanjiru)

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