# Churn prediction model for Stackmint

> A churn model that flags at-risk accounts early enough for customer success to act.

URL: https://freelance.adscaled.media/freelancers/rahul-mehta/work/churn-prediction-model-for-stackmint

A churn model that flags at-risk accounts early enough for customer success to act. A case study by Rahul Mehta, Machine Learning Engineer (LLMs & RAG).

## Challenge

Stackmint, a project management SaaS, only noticed churn when cancellations arrived. Customer success had no way to prioritise hundreds of accounts.

## Solution

I built a gradient-boosted churn model from product usage and billing data, explained each prediction with the top drivers, and pushed weekly risk scores into the CRM.

[View Rahul Mehta’s profile](https://freelance.adscaled.media/freelancers/rahul-mehta)

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