# Support copilot for Hirewise

> A retrieval-augmented assistant that drafts support replies with citations from the help center.

URL: https://freelance.adscaled.media/freelancers/rahul-mehta/work/support-copilot-for-hirewise

A retrieval-augmented assistant that drafts support replies with citations from the help center. A case study by Rahul Mehta, Machine Learning Engineer (LLMs & RAG).

## Challenge

Hirewise, a recruiting platform, had a support backlog of three days. Agents spent most of their time searching the help center and old tickets for answers that already existed.

## Solution

I built a RAG pipeline over help articles and resolved tickets, with hybrid search, reranking and citation checking. Agents get a suggested reply with sources in their helpdesk and approve or edit it.

[View Rahul Mehta’s profile](https://freelance.adscaled.media/freelancers/rahul-mehta)

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