# Trust & Safety

> How Taskora keeps clients and freelancers safe: identity verification, milestone escrow, dispute resolution, moderation and reporting.

URL: https://freelance.adscaled.media/trust

Verification, escrow and moderation are defaults on every contract.

A marketplace only works when both sides can trust who they are dealing with and know that money moves only for delivered work. These are the safeguards built into every account, contract and message on Taskora.

## Verification levels

### Email verified

The account owner confirmed access to the email address on the account. Every active account has this level; it is the minimum for sending proposals or posting jobs.

### Phone verified

A one-time code was confirmed on a mobile number that is not used by another account. It makes duplicate and throwaway accounts much harder to create.

### Identity verified

A government-issued ID was matched with a live selfie and the name on the profile. Identity-verified freelancers show a verified badge in search and on proposals.

### Payment verified

The client added a payment method that passed a verification check. Freelancers can filter jobs to payment-verified clients only.

## Milestone escrow

Fixed-price work is split into milestones. Clients fund each milestone before work begins; the money is held in escrow and released only when the client approves the delivery.

1. Funded: The client funds the milestone. The freelancer sees the amount is secured before starting.
2. Delivered: The freelancer submits the work with a note and files through the contract.
3. Approved: The client reviews and approves, or asks for changes in the same conversation.
4. Released: Payment is released to the freelancer, minus the 10% service fee.

In this demo, escrow is simulated: balances and transactions behave as described, but no real money is held or moved.

## Moderation

- New job posts and profiles are checked against our content rules; posts asking for off-platform payment, personal data or prohibited work are removed.
- Every profile, job, message and review has a Report action. Reports go to a moderation queue that is triaged by severity, with scam and harassment reports handled first.
- Moderators can hide reviews that break our guidelines, close jobs and suspend accounts. Suspended accounts cannot sign in, message or receive payments.
- Disputes on contracts freeze the funded escrow until a moderator has reviewed the brief, the conversation and the delivered files.

## Safety tips

- Keep communication and payments on Taskora — our protection does not cover work paid elsewhere.
- Never share passwords, one-time codes or full card numbers in messages.
- Start fixed-price work only after the milestone shows Funded.
- Be cautious with links to unknown file-sharing sites; attach files directly in the conversation instead.
- If an offer sounds too good to be true — high pay for trivial tasks, payment by check or gift cards — report it.

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Taskora is a demo product by AdScaled. Profiles, jobs, reviews and payments are fictional; no real money moves.

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