Customer portal for Hirewise
A self-service portal where customers see invoices, usage and support tickets in one place. A case study by Alex Morgan, Senior Full-Stack Developer.
Challenge
Hirewise, a recruiting platform, handled simple requests — a copy of an invoice, a usage report, a password reset — through the support inbox. Support response times had grown to two days.
Solution
I built a customer portal in Next.js with a Node.js API over their existing PostgreSQL data: invoices, usage charts, team management and ticket history, with single sign-on for enterprise accounts.