Internal operations dashboard for Kettle & Crate
One internal tool replacing six spreadsheets for orders, refunds and customer notes. A case study by Alex Morgan, Senior Full-Stack Developer.
Challenge
The operations team at Kettle & Crate, a meal-kit subscription, worked across six shared spreadsheets and three admin panels. Mistakes in refunds and duplicate customer contacts were common.
Solution
I built an internal dashboard with role-based access, a unified customer timeline, bulk actions with undo and an audit log. It reads from the production database and writes through the same API as the customer app.