Help center chatbot for Classcraft Education
A website chatbot answering customer questions from the help center, with handoff to humans. A case study by Arjun Patel, AI Engineer — Chatbots & Document AI.
Challenge
Classcraft Education, a school software company, answered the same twenty questions hundreds of times a week by email, and customers waited a day for simple answers.
Solution
I built a chatbot that answers from the help center with links to sources, collects order numbers when needed, and hands off to a human with the full conversation when it is not confident.