Phone system prompts for Monetra
Calm, clear IVR prompts that made a busy phone line feel more personal. A case study by Charlotte Evans, British Voice Over Artist.
Challenge
Monetra, a cross-border payments company, used robotic text-to-speech prompts that confused callers and increased hang-ups.
Solution
I rewrote the prompts for clarity, recorded them in a calm, friendly tone and delivered them in the telephony format their system required.