Inbox and customer support for The Slow Road
Handled customer emails and orders so the owner could focus on product. A case study by Grace Wanjiru, Executive Virtual Assistant.
Challenge
The owner of The Slow Road, a travel YouTube channel with 800k subscribers, answered every customer email personally and was falling behind on orders.
Solution
I set up saved replies and a help-center page for common questions, handled customer emails daily and escalated only the unusual cases.