Community management for Tinder Box Interactive
Fast, friendly replies and community programmes across Instagram, Discord and app reviews. A case study by Laura Jiménez, Social Media Manager (Instagram & TikTok).
Challenge
Tinder Box Interactive, a mobile game developer, had a passionate community but slow replies. Negative comments stayed unanswered for days.
Solution
I set up response guidelines and saved replies, answered across channels daily, escalated bugs to the product team and ran a monthly community feature.