SaaS subscription agreement for Metricflow
A balanced customer agreement that enterprise buyers sign without long negotiations. A case study by Lena Hoffmann, Commercial & Privacy Lawyer (GDPR).
Challenge
Metricflow, a revenue analytics platform, used a template agreement that enterprise legal teams redlined heavily, slowing deals by weeks.
Solution
I drafted a clear subscription agreement with balanced liability, service levels and data-protection terms, plus a negotiation playbook for the sales team.